I am a driven and detail-oriented individual with a strong passion for information technology and cybersecurity. My professional journey is focused on building a career in IT, starting with a helpdesk role to gain hands-on experience, progressing toward network administration, and ultimately specializing in cybersecurity as a Governance, Risk, and Compliance (GRC) Analyst. Currently, I am studying for the Cisco Certified Network Associate (CCNA) certification, honing my skills in networking fundamentals and subnetting, which I practice through hands-on labs using tools like Packet Tracer.
My technical expertise is complemented by a robust homelab setup, where I experiment with Linux distributions such as Arch Linux and Kali Linux, manage a Jellyfin server, and explore WiFi security tools like aircrack-ng and Wireshark. These projects demonstrate my initiative in applying theoretical knowledge to practical scenarios, reinforcing my problem-solving and troubleshooting abilities. My experience with hardware, including repurposing devices like an Anbernic RG35XX-H with muOS and configuring a TP-Link switch, showcases my ability to adapt and innovate within IT environments.
I am committed to continuous learning and professional growth, drawing inspiration from the dynamic nature of technology and the ever-evolving cybersecurity landscape. My goal is to leverage my technical skills, analytical mindset, and dedication to secure a helpdesk position, where I can contribute to organizational success while building a foundation for advanced roles in networking and cybersecurity. Through this website, I aim to share my journey, highlight my projects, and connect with opportunities to make a meaningful impact in the IT industry.
Work experience
Mobile Department Lead
MarketSource / 04/2022 - 11/2022
Activated and configured GSM-based network devices (phones, tablets, hotspots) for new and BYOD customers, ensuring
seamless integration.
Provided technical support and network troubleshooting for Consumer Cellular clients via scheduled appointments,
resolving 90% of issues on first contact.
Managed device setups and educated customers on functionality, enhancing user experience.
Retail Sales Consultant
AT&T Mobility / 01/2014 - 06/2021
Executed activations and configurations for GSM network devices (phones, tablets, vehicles, wearables), supporting hundreds of customers monthly.
Diagnosed and resolved account, device, and network issues using ticketing systems, achieving a 95% customer satisfaction rate.
Performed data migrations and backups for customer devices, ensuring data integrity and security.
Built and maintained relationships with small business clients, tailoring tech solutions to their needs.
Skills
Linux System Administration
Network Security and Penetration Testing
Hardware Troubleshooting
Scripting and Automation
Web Application Security
Version Control
Virtualization and Networking
Media Server Configuration
Homelab
Linux-Based Pentesting Device Configured for security testing and reconnaissance, running a lightweight Linux distribution with a working terminal interface.
Vulnerable Server System Set up as a target environment running a Linux server distribution, hosting a vulnerable web application and FTP service for security experimentation.
Portable Security Workstation Equipped with a live Linux security distribution via USB, utilized for advanced penetration testing and network analysis tasks.
Media Server Platform Operating a Linux distribution to host and stream a personal media library, showcasing server management capabilities.
Network Infrastructure Component A managed network switch integrated with a primary router, providing connectivity and basic network management for the homelab setup.
